Frequently Asked Questions (FAQs)

Shipping

Will you combine shipping on my items?
We will always try to combine postage where possible. If you are unsure whether you have been quoted the correct combined shipping price, please contact us to confirm.

Why do you use courier? Can I have my item sent by NZ Post?
For security we perfer to use courier for smaller items as we have had items go missing via NZ Post. However, for larger items we use NZ Post where the cost of courier would be too high. We can send smaller items by NZ Post if absolutely required, but untracked and at your own risk.

Can you send to a PO Box/Private Bag address?
Yes we can.

Why is it more expensive to courier to my rural address?
If your offical address (according to NZ Post) contains a RD number, the courier charge will include an "RD fee" which covers the cost of the Rural Delivery Service portion of the delivery.
We check all addresses using the NZ Post Address Finder and will contact you if you have selected the non-Rural courier option.

Can I pick up a DVD/Blu-ray/CD that I just bought?
Sorry, we don't allow pick up of our brand new DVDs, Blu-ray discs or CDs. We do allow pick up of our second-hand items.

 

Pick up details

Where do I pick up my purchased items?

Our pick-up address is:

Unit 14, 318 Beach Haven Road (near the Glenfield end of Beach Haven Road)
Birkdale
North Shore City.

IMPORTANT:

    • For security reasons it is imperative that you arrange a time for pick-up, items WILL NOT BE READY FOR YOU if you just turn up.
    • We don't allow pick up of our brand new DVDs, Blu-ray discs or CDs.

What are your open hours?

We do not have set open hours. We can generally arrange a time between 2 - 5pm, then 6.30pm - late, Monday-Saturday as long as we have confirmed the time in advance.
Unfortunately we can not meet you any time before 2pm, no exceptions, which is why we are open late instead. We will, however, try our best to make another appointment which will suit you.

Do you accept credit cards? EFTPOS?

Sorry - no EFTPOS or credit card facilities available. Payment can either be made in cash at the time of pick-up, or prior to pick-up using the above bank account details. 

 

Returns and refunds

The item I bought was damaged in transit. Can you please send me a replacement?
Goods damaged in transit will be covered by transit insurance. We will send you a replacement or a refund (excluding shipping costs) at our discretion.

    • You must keep all contents and packaging
    • You must contact the courier company or NZ Post, notify them of the damaged item and follow their instructions.
    • No damage claims will be considered after 7 days of receipt of goods.

The item I bought is faulty. Can you please send me a replacement?
Faulty goods (ie DVD discs that won't play) must be returned to us for inspection at your expense. We will either send you a replacement or a refund (excluding shipping costs) at our discretion.
If the item is found to not be faulty, it will be returned to you.

You have sent me the wrong item. Can you please send me the correct item?<
Occasionally we make mistakes! We will arrange for the correct item to be dispatched to you, along with a courier bag or ticker for the incorrect item to be returned to us at our expense. When you return the incorrect item please include your name, address and order/auction number.

IMPORTANT: Returned DVDs, Blu-ray discs and CDs must be returned unopened (where applicable) and in brand-new condition.

I've ordered the wrong item. Can you please exchange the item you sent me for a different item?
No returns will be accepted for "change of mind" purchases. Please check your order carefully to ensure that you have ordered the correct items. i.e. ensure that you do not order a Blu-ray disc if you have a standard DVD player, but not a Blu-ray player.